top of page

RETURN & EXCHANGE POLICY

We want you to be pleased with every product you purchase from us. If you need to return a product purchased through www.helenakoivu.com, please email us at info@helenakoivu.com with your return request and reason, order number, and name. We will then guide you through the return process.

Returned items can only be accepted within 14 days of the original shipment date. Please note that we do not accept opened items as returns, except in cases where there is a problem with your product that is from our end. In such instances, we will process a return and send a replacement immediately.

Thank you for your understanding and cooperation

bottom of page